Dispute Resolution

Created by Jess Macfarlane, Modified on Fri, 15 Mar, 2024 at 11:34 AM by Audrey Huot

VADO aim to deliver consistent first class Customer Service, if there is a time when you feel this has not been achieved please contact VADO via:

Email: feedback@vado.com

Post:

VADO Head Office

Cheddar Business Park

Wedmore Road

Cheddar, BS27 3EB

VADO Customer Experience

Unit 2 Express Park

Bristol Road

Bridgwater, TA6 4RN

VADO are a member of The Furniture & Home Improvement Ombudsman (FHIO) to support and inspire confidence in our customers that we are following the FHIO's Code of Practice which can be obtained from www.fhio.org.

Who are the FHIO?

The Furniture & Home Improvement Ombudsman (FHIO) an independent, not for profit, government approved organisation. They offer an expert service to investigate unresolved complaints about businesses that participate in the Ombudsman scheme including the furniture and home improvement industries and support the industry to raise standards and improve services for customers.

FHIO are not consumer champions or industry representatives; their aim is to deliver an independent service to the highest of standards and in a fair and balanced way.

The service is free of charge for customers and VADO has agreed to be bound by any decision they make.

Raising a dispute with the FHIO?

If you have received your final resolution from VADO or 12 weeks have passed since your initial complaint, you can rase your dispute with the FHIO via their website www.fhio.org or call on 0333 241 3209.

What can you expect from the FHIO?
Your claim will be assessed on an impartial basis, and investigated by one of the FHIO's team members who collectively hold legal and professional qualifications in Alternative Dispute Resolution.

Independence and Impartiality are at the heart of the scheme and the values to which the Ombudsman adheres are of the utmost importance to everyone at FHIO and VADO.