VADO warranty T&C's

Please see VADO's Warranty conditions below - 

Our Products are not guaranteed against manufacturing defects from the date of purchase until the expiry of the relevant guarantee period shown above. 

The Warranty is only valid if:

The product has been installed, used and maintained (Please see our FAQ's for maintenance guidance) in accordance with VADO's instructions and subjected to normal use only. 

The defect is not due to use of an unsuitable or inadequate water or power supply. 

The defect is not due to accident, misuse, neglect or incorrect/inappropriate repair (other then by VADO or VADO authorised agents) or damage caused by foreign objects or substances. 

The extended warranty is only available if you have completed the Warranty Registration process. This can be done via the VADO website or via the phone to our aftersales team. Registration must be completed within 6 months from date of purchase. 

Under the extended warranty period VADO will, at its option, offer to supply any replacement product (or component part) assessed to be defective (SEE NOTE 3). 

The guarantee (whether standard or extended) is non-transferable to any subsequent owner. 

All claims under the warranty should be notified in the first instance to our Aftercare team, contact details below, this must be done no later than the last day of the relevant warranty period. All claims must be accompanied by proof of purchase (sales receipt or delivery note) from an official VADO dealer. 

The warranty does not extend to any consequential loss or damage. 

After repair or replacement, the relevant warranty period will be calculated from the original date of purchase. 

VADO operates a policy of continuous development and therefore reserves the right to change the product, packaging and documentation specifications without notice. 

NOTES: 

(1) Labour via our engineer network is only available in the UK. Attendance by a VADO engineer or sub-contract engineer will be under our standard terms and conditions. 

(2) VADO spare parts and shower hoses are under a "parts only" guarantee. 

(3) VADO reserves the right to charge in advance for a product (or replacement part) pending collection and investigation (at VADO expense) to confirm a defect is due to a manufacturing issue. If a defect is found the charge will be refunded or cancelled.

This warranty is in addition to and does not affect your statutory rights as a consumer. 

Tel: 01934 745163

Email: aftersales@vado.com